▍[Monotype] Beta Test Period:
Jan 13, 05:00 - Jan 18, 02:00 (UTC)
Test access distribution is in progress. Detectives with test access may pre-download the test client by following the instructions.
▍Test Access Check
Detectives who submitted the sign-up form can verify their test access through the following methods:
Ⅰ. Official Website Access Check Page
Visit the official website and open the [Check Test Access] page, then enter the email address you provided in the sign-up form to check if you have been invited to the test.
Ⅱ. Test Access Notification
We will send a notification message via the email address provided in the sign-up form to Detectives who acquired test access. Please make sure to check your inbox.
*Test Access is still being distributed. Follow our social media channels for the latest news.
▍Pre-download the Game
Detectives with test access can, while using a PC web browser, click on the button below to pre-download the test client.
Only Windows PCs are supported in this beta test. Before the pre-download begins, your device specifications will be checked automatically. PCs that do not meet the requirements will not be allowed to participate.
To ensure smooth installation and gameplay, the recommended specifications are as follows:
[CPU] Intel Core i7-12700 12th Generation
[GPU] NVIDIA GeForce RTX 3060, or an AMD graphics card with equivalent capabilities
[RAM] 16 GB
[Available Storage] 60GB available on SSD
*Please note that fullscreen mode is not currently supported on 4:3 monitors.
▍Reminders
Ⅰ. Test eligibility is for personal use only and is not transferable, not shareable, and not saleable.
Ⅱ. Test access will be bound to the device used for your first login during this period. Logging in with a different device will result in an account ban and disqualification from further participation in the test.
Ⅲ. Be mindful and discerning of the senders of test-related notifications.
The sender of the notification mail shall be: silverpalace
The sender’s email address shall be:
or
Do not open notifications from unknown senders to keep your personal data safe.
Ⅳ. The official notification mail may be automatically filtered into your Spam or Promotions folder. Please kindly check there as well. Delivery may be delayed due to carrier issues.
▍Testing FAQ
Ⅰ. How do I report issues to customer service?
Method 1: Start the game launcher and click on the “Customer Service” icon at the top bar to open the [Silver Palace Customer Service Center] and submit your issues there.
Method 2: Contact the [Customer Service] at [email protected]
Ⅱ. While installing the game, why do I receive a pop-up message that reads “Your device has not been authorized. Please reinstall the game”?
This may happen if your game client was not directly downloaded via the launcher. Go to the Silver Palace official website, click on the [Check Test Access] button, enter the email address you provided in the sign-up form, complete the verification process, download the official launcher, and use it to install the game.
Ⅲ. Why do I receive a message that reads “Device Check Failed” when I start the game?
This may happen when the device you are using to log into the game may not meet the requirements of this test. Please refer to the officially recommended specifications for details.
*For questions regarding the checking results, click on the “Copy Device Specs” button in the pop-up window, then use the customer service button at the top right corner of the launcher to submit your hardware info.
Ⅳ. Why do I receive a message that reads “Please log in using the device that was previously used for test eligibility” when logging into the game?
This means your test access account has been bound to another device when you first logged into the game. Try using that device to log in.
*Test access will be bound to the device used for your first login. Logging in with a different device will result in an account ban and disqualification from further participation in the test.
*Test eligibility is for personal use only and is not transferable, not shareable, and not saleable.
Ⅴ. When selecting an installation path, I get a message: “Current path is on a mechanical hard drive (HDD). To improve performance, installing on a solid state drive (SSD) is recommended.”
This means the launcher has detected that your selected installation path is on a mechanical hard drive (HDD). We recommend switching the path to an SSD as suggested to ensure the best performance during your playtest.
Ⅵ. Why do I receive a message that reads “Failed to decompress game” when the game download is completed?
To fix this problem, please uninstall files from the installation folder and try downloading again.
*How to uninstall: Open Windows Settings, select [Apps] → select [Apps & features] → Find the app named [Silver Palace] → Click [Uninstall] to start the game uninstallation program.
Ⅶ. Other download issues happened to me.
Click the [Game Settings] button at the bottom right of the launcher → Click on the [More] tab → Click on [Delete Download Cache].
Ⅷ. Why do I receive a message that reads “Failed to decompress” when I update the game?
Open the PC Task Manager, find the Silver Palace task, right click on it and select “End Task” to close the application, then try again. If the “Failed to decompress” message appears again, you should restart your computer and try again.
*How to end a running game application: Press [Ctrl] + [Alt] + [Del] keys, then select [Task Manager] from the pop-up window, right click on “SilverPalaceClient” in the [Applications] tab, then select [End Task] in the menu that appears.
Ⅸ. A security or antivirus warning appears when launching the launcher or the game.
If your antivirus software displays a blocking or alert prompt while launching the launcher or the game, please choose Allow or Trust, or temporarily disable the antivirus software.
Ⅹ. The game has badly positioned UI/overall layout issues.
This may happen if you are playing in full screen on a 4:3 display ratio monitor, which is not supported in this test. Please switch to [Windowed Mode] to play the game.
*How to switch to Windowed Mode: After logging into the game, press the [Esc] key when outside combat or mission cutscenes → Click on [Settings] (the gear icon) → Graphics - Basics - Display Mode, then switch to [Windowed].
ⅩⅠ. How to switch to other text/voice languages in the game?
Press the [Esc] key in the game → Click on [Settings] → [Language] → switch the in-game text and voice languages accordingly.
ⅩⅡ. My character gets stuck and uncontrollable during the game.
If you can still move the mouse cursor or press the [Esc] key to enter the character screen, click on the [Unstuck] button in the screen to fix this issue. If you cannot perform any of these actions, then forcibly close the application and start the game again.
ⅩⅢ. I use Alt + F4 to forcibly exit the game, but I cannot start it again.
Open Task Manager and find the Silver Palace application, right click on it and select End Task. Once the button on the launcher main screen shows “Start Game”, the game can then be started normally.
Thank you for your interest and support!