Q: When I click to download the game via the launcher, it prompts me to update my system to the latest BIOS version.
A: Instability may result on systems with a 13th/14th generation Intel CPU, due to issues with the CPU itself. These may include crashes, sudden shutdowns, and display issues. Intel has addressed this problem in a statement and has provided a BIOS update to resolve it.
This guide will walk you through the basic steps required to update your BIOS. We advise that you follow the official instructions given by Intel and/or your motherboard supplier to update your system to the latest BIOS version. If you encounter problems, contact your processor supplier (Intel customer support), motherboard supplier (such as ASUS, MSI, GIGABYTE, ASRock, etc.), or support offered through the channel with which you made these purchases for assistance.
Basic Steps
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Check your current BIOS version:
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Press Win + R.
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Type cmd and then press Enter.
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In the command prompt window that appears, type: wmic bios get smbiosbiosversion
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Check your CPU model:
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Press Ctrl + Shift + Esc to open the Task Manager.
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Open the Performance tab to view CPU information.
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Follow the update steps detailed in official Intel BIOS update guidance documentation or that provided by your motherboard supplier (ASUS, MSI, ASRock, etc.).
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If the BIOS update fails, try again.
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If you’re still having issues, contact your processor supplier (Intel customer support), motherboard supplier (ASUS, MSI, GIGABYTE, ASRock, etc.), or support offered through the channel with which you made these purchases for assistance.
Further Notes
If you still encounter instability issues following a successful BIOS update, you can try underclocking to see if it solves them:
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Download official Intel software, Intel Extreme Tuning Utility (Intel® XTU). Please note that installing this will require you to restart your computer, so make sure to save any important documents you may have open.
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Open the Tuning Utility and reduce the Performance Core Ratio Multiplier. We recommend lowering it by 2, or further if this still fails to resolve your issues.